REVIEW MANAGEMENT 

for hotels, guesthouses, wellness centers, and restaurants

Responding correctly to a review can sometimes be quite challenging—especially if it is negative and you know you are in the right. Everything can be handled calmly and professionally—you just need to know how.

  • Review analysis (primarily TripAdvisor, Google, Booking) – strengths and weaknesses of the hotel

  • Suggested responses to reviews (both positive and negative)

  • Strategies for communication with "challenging" customers

  • Tips on how to get more reviews

  • Tools such as TripAdvisor, D-Edge, Guest Joy, etc.

    • Non-binding inquiry